This Delivery Policy outlines the terms and conditions related to the shipping and delivery of products purchased through this website.
1. Processing Time
All orders are processed within a specified timeframe after payment is confirmed. Orders are not processed, shipped, or delivered on weekends or public holidays.
If we experience a high volume of orders, processing may be delayed by a few days. You will be notified by email if there is a significant delay in your order.
2. Shipping Methods & Delivery Times
We offer various shipping methods depending on your location and the product purchased. Estimated delivery times and available shipping options will be presented during checkout.
Delivery times may vary based on:
- Destination country or region
- Shipping method selected
- Customs clearance and local courier schedules
- Unforeseen events (weather, strikes, etc.)
Please note that delivery estimates are not guaranteed.
3. Shipping Costs
Shipping charges are calculated based on order value, shipping method, and destination. Total shipping costs will be displayed at checkout before you complete your order.
In some cases, promotional offers may include free or discounted shipping.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information (if applicable). You can track the status of your shipment via the courier’s tracking system.
5. International Shipping
We may offer international shipping to selected countries. International orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the customer.
Please check your local customs regulations before placing an international order.
6. Delivery Issues
If a shipment is delayed, lost, or arrives damaged, please contact us as soon as possible. We will investigate the issue and provide assistance, which may include reshipment or a refund, depending on the circumstances.
Customers are responsible for providing accurate shipping information. We are not responsible for orders returned due to incorrect or incomplete addresses.
7. Undeliverable Packages
In cases where a package is returned as undeliverable, we may contact you to confirm the shipping address and arrange a reshipment. Additional shipping fees may apply.
8. Contact
If you have any questions about your delivery or need further assistance, please contact us using the contact form on the website.