1. Shipping Locations
We currently ship within Canada. If you are outside of Canada, please contact us to inquire about international delivery options.
2. Processing Time
Orders are typically processed within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Methods & Delivery Times
We offer standard and expedited shipping options through reputable carriers. Estimated delivery times vary by location and shipping method, typically ranging from 2 to 10 business days.
4. Shipping Fees
Shipping costs are calculated at checkout based on weight, size, and destination. Free shipping may be offered on qualifying orders or promotions.
5. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number.
6. Delivery Issues
If a package is lost, damaged, or delayed, please contact us as soon as possible. We will work with the carrier to resolve the issue. Please ensure your shipping information is accurate when placing your order.
Return & Refund Policy
1. Return Eligibility
Returns are accepted within 14 days of delivery. To be eligible for a return, items must be:
- In unused and original condition
- In original packaging
- Accompanied by proof of purchase
2. Non-Returnable Items
Certain items may not be eligible for return, including:
- Opened or used products
- Clearance or final sale items
- Digital downloads or gift cards (if applicable)
3. Return Process
To initiate a return, please contact us with your order number and reason for return. You will receive instructions for returning the item. Customers are responsible for return shipping unless the item was damaged or incorrect.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to the original payment method within 5–10 business days.
5. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.
6. Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong item, please contact us within 5 days of delivery with photos of the issue, and we will arrange a replacement or refund.